Service case
Before and after an intervention
Illustrative images of a typical intervention.
We supply and install self-service terminals for retail chains and petrol forecourts. Every hour of terminal downtime means lost transactions and extra load on the teller desk, so we work to get the equipment available again as soon as possible. That is exactly what we work on: terminal out of service.
| Alert type | Response | Cover |
|---|---|---|
| Critical: machine out of service | 4 working hours | Monday to Sunday |
| High: partial module fault | 1 working day | Monday to Saturday |
| Scheduled: preventive maintenance | Per calendar | Monthly or quarterly |
Response times are set by contract and vary with the location of the machine.
Illustrative images of a typical intervention.
Serving Nairobi with quality materials and certified professionals.
Where to put machines, and how many.
Sourcing, import clearance and delivery to site.
Configuration and testing, then go-live.
Safe removal and data wiping of retired units.
Serial numbers and locations, with warranty dates.
Claims handled with the manufacturer on your behalf.
Real reviews from Nairobi clients.
"Fitted across eleven stores without any of them closing for a day."
"They trained our team on what to check daily. Fewer call-outs since."
"Delivery and install were on the same schedule they quoted."
The incident is logged and ranked by how critical the site is.
Remote or on-site check to identify the module at fault.
Work on the machine with the parts expected for that fault.
Service report with the parts used and the time service was restored.
Contact us today and receive fast, professional service.